Gate Procedure

A request is not a pass. Do not travel to the gate until the pass has been issued and you can see it.

• Submit the application from your own account and keep the request number.
• Watch the request in Track until it is issued. If it is returned for correction, correct and resubmit it — the request keeps its number.
• Download the issued pass, or have it available on your phone. The document carries the pass number and a QR code.
• Carry the identity document that was used in the application: the Iqama or passport named on the pass.
• For material movement, confirm the load, the driver and the plate number match what is on the pass.

• Approach the gate in the lane for the gate you are authorised to use, and have the pass and identity document ready before you reach the officer.
• Present the pass so the officer can scan the QR code, or read out the pass number for manual entry.
• Present the Iqama or passport. The name and identity number on the document must match the pass.
• Where the pass carries more than one holder, only the person presenting it is admitted. Each holder is verified individually.
• Follow the officer's instruction on visitor parking, escort requirements and the areas you are permitted to reach.

A Digital ID is presented the same way. Its card number and QR code verify against the same record, and the photograph on the card must match the person presenting it.

• The driver presents the material pass and their own Iqama, and states the load.
• The officer checks the plate number against the pass. For a multiple-entry pass, the driver must be one of the drivers listed on it.
• The officer confirms the material category and, for scaffolding or equipment, that the required inspector has confirmed the inspection.
• The load is checked against the material list on the pass before entry or exit is allowed.
• For an exit pass, the load must correspond to what the pass authorises leaving the site; nothing is removed on an entry pass.

Verification is done at the moment of presentation. The officer checks the pass in the system and reads the result:

Search may also be run by holder Iqama or by driver plate when a pass cannot be produced. A search result is confirmation of identity, not a substitute for the pass record.

• The visitor arrives with the person who invited them, or is expected by name at the gate.
• The visitor signs in with the credentials issued with the invitation and confirms their identity document.
• The invitation and the personal pass it produces are verified in the same way as any other pass.
• The visitor is escorted or directed to the area the invitation states, and does not move outside it unaccompanied.
• Sign-in credentials are valid for two hours from the first sign-in; a visitor still on site after that is dealt with as an unauthorised presence.

• State the reason plainly and record it. Do not admit a person to avoid a dispute.
• Direct the person to the applicant who submitted the request; the applicant can see the status in Track.
• Where the person cannot leave the gate area safely, contact the Site Security Department and keep the person at the gate.
• Escalate immediately for a pass that is not found, a repeated identity mismatch, a person presenting someone else's pass, or any attempt to move material outside the permitted hours.

• Call the security hotline printed on every pass and Digital ID card.
• Keep the gate clear for emergency vehicles; admit an authorised emergency response without waiting for verification, and record it immediately afterwards.
• If an unauthorised person is on site, hold them at the gate or keep them in sight, and report without delaying the response.
• For a suspicious item, vehicle or load, do not move anything; cordon the area and report.
• Write down what happened and who was involved before the end of your shift.

This procedure is maintained by the Site Security Department and is read together with the Security Policy.